Connection Troubleshooting

In the event that you cannot access PracticeHub or the application seems to be down here is a list of troubleshooting items to help get this issue resolved and get you back online!

Check our status page

We run a transparent status page in which you can view our current application status.  You can access that here  https://status.practicehub.io.  If you do not see anything related to the connectivity issues you are having, this will mean the issues resides with the way your device is connecting to PracticeHub and you will need to resolve this on your side.  Please follow the next steps in this article to help you get to a solution.

Issues with your web browser

Almost every website you visit, your web browser stores some data in the form of cookies, cache, certificates, form data, etc. on your computer. This data is used by the website to identify you on your future visits. Also, stored cache on your computer saves your internet bill because your browser doesn’t have to download the website data every time. Chances are that something bad might have happened with those cookies and the cache.

Solution: You can clear the cookies and cached data stored by your web browser. If it still doesn’t work, try uninstalling the web browser. Use CCleaner to remove the leftover files and reinstall the web browser.

Many websites include Javascript in their code. If you configured your web browser to block Javascript, a website may not load properly or not load at all. Also, have a look at the extensions installed in your web browser. One of them might be blocking websites to promote its own content.

Issues with your computer

Your own machine can be responsible for blocking websites. It can be your firewall stopping your web browser from connecting to a particular website. Also, the anti-virus software running on your machine might be acting as a hurdle in the way of you and the website you’re trying to access. One more thing — never install more than one antivirus program on a computer.

Solution: You can disable the firewall (not recommended) on your system and see if the website loads or not. If you’re connected to a corporate network, the network admin decides what goes in and out of the firewall which is separate than the firewall of your OS. In this case, using Tor browser might be helpful for you.

Another option is to flush the DNS cache using the command prompt in Windows. Run CMD in admin mode and use the command ipconfig/flushdns to reset the DNS resolver cache.

Issues with your router

All the data you download and upload on your computer passes through the router placed in your home or somewhere else. The router might be experiencing some problem in establishing a connection with the website you’re trying to access.

Solution: The simplest thing you can do is restart the router using the power button. If the problem is still there, you can opt for resetting the router to factory settings. Resetting a router is not easy as it sounds, doesn’t take the matter in your hands if you don’t know what you’re doing. Call your ISP’s customer support to help you out.

Many modern routers come with URL filtering options to block websites. Someone in your house might have added the website to the filter list.

Issues with the DNS server

By default, every website address you type on your computer is resolved using the DNS server maintained by your internet provider. Sometimes, the server might not be efficient enough to deal with all the requests it receives from customers’ computers. Thus, it fails to return the IP address for the websites. It can be one of the main reasons you’re not able to access a particular Internet site.

Solution: If your ISP has a bad DNS server, you can switch to another. There are many free to use DNS servers available for public use. For example, the Google Public DNSand OpenDNS. You can read this article if you want help configuring the DNS on your Windows machine.

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