Setting Up 2-Factor Authentication

To set up Google 2 Factor Authentication, you will need to have a mobile device or tablet with access to the App Store or Google Play. Search within the stores for "Google Authenticator" and download. Once opened on your device, you will see the below screen...

If accessing as an Admin user or account owner...

In PracticeHub you will need to go to Settings > Team Members. You will now see the list of Team Members associated with your account in PracticeHub. Find the individual you wish to set up 2 Factor authentication for and click edit. You will then appear on the Personal Details screen of the team member you selected. Move along to the Security & Communication tab. You will then see the below screen. Click on the "Add Google Authenticator button"...

Clicking this button will then bring up the below QR code for you to scan...

On your device or tablet, press the Begin Setup button at the bottom of the screen, and select the Scan Barcode option. Upon scanning the barcode your device or tablet will then show you a 6-digit code with your account email address below...

This code will expire and refresh every 30 seconds. You can see a countdown on the right of the screen.

Back in PracticeHub, you will now need to click continue and input this code (no spaces required) into the Verification code box.

If your code has successfully set up your verification, your screen will return to the Settings & Communications window. Where you previously had the "Add Google Authenticator" button, you will now see your Google Authenticator listed and your secret key. Make sure to press the Save User button in the top right corner to ensure the setup has saved.

Now when you log in, you will be required to use the app to input the most recent 6-digit code before you can gain access to your account.

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